We want you to be completely satisfied with your purchase from kindnessmelts. If for any reason you are not, please read the following refund and returns policy carefully.
- Returns
If you wish to return a product, please contact us at 07366590703 within 14 days of receiving your order to arrange the return. The product must be returned in its original packaging and in a resalable condition. We recommend that you use a trackable shipping method and retain proof of postage.
- Refunds
If you return a product to us within 14 days of receiving your order and the product is in its original packaging and in a resalable condition, we will issue a refund to the original payment method. We will not refund any delivery charges you paid for the initial delivery or for the return of the product.
- Damaged or Faulty Products
If you receive a product that is damaged or faulty, please contact us at 07366590703 within 14 days of receiving your order to arrange a replacement or refund. We may require photographic evidence of the damage or fault. We will cover the cost of the return shipping for damaged or faulty products.
- Cancellation Policy
If you wish to cancel your order, please contact us at 07366590703 within 24 hours of placing the order. If we have already shipped the product, you will need to follow the returns process outlined above.
- Custom Orders
We do not accept returns or offer refunds on custom orders, as they are made specifically to your requirements.
- Exchanges
We do not offer exchanges for our products. If you wish to exchange a product, please follow the returns process outlined above and place a new order for the desired product.
- Contact Us
If you have any questions about our refund and returns policy, please contact us at 07366590703. We will be happy to assist you.
